Contact us
Every message goes to a person, not a ticket queue. We aim to reply within 2 business days.
General & support
Questions about the product, account help, bug reports, feature requests, press.
support@scantraceqr.comPrivacy & data
Access, correction or deletion of your personal data, withdrawing consent, and any question about our Privacy Policy.
privacy@scantraceqr.comReport abuse
A ScanTraceQR link used for harassment, phishing, malware or deceptive redirection. We investigate every report.
Report a link →Reporting a link
Use the abuse report form — it routes straight to the review queue and
you can file anonymously. Include the full link (the code after /logger/ is how we find the
account) and how you received it. We can disable a link and close the account behind it, and if you leave an
email we’ll tell you what we did. If you’d rather write, abuse@scantraceqr.com
reaches the same place.
Deleting your data
If you clicked someone’s link and want the record of your visit gone, use remove my data — it deletes immediately, no account or email needed.
If you have an account, deleting a link from your dashboard removes its visit records, and you can close your account from the account page. For anything else, email privacy@scantraceqr.com and we will handle it within 30 days.
Before you write
A lot of questions are already answered in our guides — particularly dynamic vs static QR codes and what an IP logger can and can't see.
What to include so we can help faster
For a support or bug report, tell us what you were trying to do, what happened instead, and the browser or device you were using — a screenshot helps more than a paragraph of description. For a billing or account question, the email address on the account is usually enough for us to look it up; you don't need to share a password or any other credentials with us, and we'll never ask for one by email.
Response times
Support and privacy requests: within 2 business days. Abuse reports: reviewed within 24–48 hours, faster for active phishing. Data-deletion requests filed through remove my data take effect immediately and don't need a reply at all. We're a small team, so a reply on a weekend or public holiday may land a little later than the windows above — we still read everything as it comes in.
Business & press enquiries
For partnerships, integrations, invoicing or press, use the general support address above and mention what you're reaching out about in the subject line — it goes to the same inbox as everything else, just tag it so it doesn't get triaged as a bug report.